Important Note: By using the iron88 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform.
1 Introduction
Iron88 is an online wagering platform operating exclusively for the Malaysia market. We understand how important privacy is to every user, and we take this responsibility seriously. This Privacy Policy is designed to give you a clear and transparent view of how your personal information is handled from the moment you register to your day-to-day use of our services.
Iron88 operates in accordance with strict data protection principles. We only collect information that is genuinely necessary to provide you with the best service, and we will never sell or transfer your personal data to third parties for marketing purposes without your consent.
This Privacy Policy applies to all iron88 services, including our official website, mobile app, and any integrated platforms we offer. If there are material changes to this policy, we will notify you via in-platform notifications or your registered email.
Reminder: You have the right to know, access, and request deletion of your personal data at any time. See Section 7 for more information about your rights as an iron88 user.
2 Information Collected
Iron88 collects your personal information through several means as you interact with our platform. Below are the categories of information we collect and the purposes for collecting them:
| Data Categories | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Account verification (KYC), fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, transaction notifications |
| Financial Information | Bank account number, e-wallet details | Processing deposits and withdrawals |
| Technical Data | IP address, device type, web browser | Account security, suspicious login detection |
| Usage Data | Wagering history, games played, session duration | Service improvement, responsible gaming |
| Communication Data | Support chat records, complaint tickets | Issue resolution, customer support enhancement |
Some information, such as technical and usage data, is collected automatically when you use the platform. This information does not identify you personally, but helps us ensure the security and stability of the platform for all users.
3 How We Use Your Data
Every piece of information we collect is used for a clear and legitimate purpose. iron88 does not use your data for any purpose unrelated to the provision of our betting services. Below is a full description of how we use your personal information:
- Account management: To register, verify, and securely manage your account on the iron88 platform.
- Transaction processing: To process deposits, withdrawals, and any financial transactions you make through the platform.
- KYC verification: To comply with legal requirements relating to identity verification and anti-money laundering.
- Platform security: To detect and prevent fraud, unauthorised access, and any unlawful activity on the platform.
- Customer support: To help you resolve any technical issues, account inquiries, or transaction-related complaints.
- Service communications: To send important notifications relating to your account, changes to terms, or security updates.
- Product improvement: To analyse aggregated usage patterns in order to improve the overall user experience.
- Responsible gaming: To monitor betting patterns and identify users who may require responsible gaming support.
- Marketing communications: To send promotional information and special offers — only if you have given your consent to receive such communications.
Our commitment: iron88 will not use your data to build third-party marketing profiles, sell your information to advertisers, or use your data for any purpose not stated in this Privacy Policy.
4 Information Sharing
Iron88 does not sell, rent, or share users' personal information with third parties for their own commercial purposes. However, there are limited situations where we may need to share your information with other parties:
- Payment service providers: Required financial information is shared with legitimate payment gateway providers (such as FPX, Touch 'n Go, GrabPay) solely to process your transactions.
- Gaming software providers: Game session information is shared with gaming platform providers integrated with iron88 to enable access to those games.
- Security and anti-fraud services: Technical data may be shared with cybersecurity service providers who assist us in detecting and preventing fraudulent activity.
- Legal requirements: We may be required by law to disclose certain information to competent authorities such as the police, courts, or regulatory bodies when required to do so.
- Business acquisition: In the event of a business merger or acquisition, user information may be transferred as part of the business assets, with equivalent data protection safeguards maintained.
All third parties we work with are required to sign data protection agreements and may only use your information for the purposes specified in those agreements. They are not permitted to use your data for any other purpose.
5 Data Security
Iron88 invests seriously in cybersecurity infrastructure to ensure your personal data is always protected. The following are the layers of protection we employ:
256-bit SSL Encryption
All data transmitted between your device and the iron88 servers is encrypted using the latest TLS 1.3 protocol, ensuring no third party can intercept your information.
Two-Factor Authentication (2FA)
Our 2FA system adds an extra layer of security to every account login, ensuring only you can access your account even if your password becomes known to someone else.
24/7 Monitoring
The iron88 security team monitors platform activity around the clock to detect any suspicious activity and respond promptly in the event of a security threat.
Secure Servers
Your data is stored in certified data centers protected by multiple layers of physical and digital security controls, including backup and disaster recovery systems.
Internal Access Control
Access to user data among iron88 staff is restricted on a need-to-know basis, with all access logged and regularly audited.
Regular Security Testing
Iron88 conducts regular penetration testing and security audits by independent third parties to ensure there are no vulnerabilities in our systems.
While we take all reasonable precautions, no security system can be guaranteed 100% secure. In the event of any data breach involving your personal information, iron88 will notify you within a reasonable timeframe and take immediate action to contain and address the situation.
6 Cookies & Tracking Technologies
Iron88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled as they are essential to platform operation.
- Performance Cookies: Collects information about how users navigate our website (e.g., most frequently visited pages) to help us improve the user experience.
- Functional Cookies: Allows the platform to remember your preferences such as language, display settings, and login details for a more convenient experience on return visits.
- Analytics Cookies: Used to understand aggregate platform usage patterns, helping us make data-driven decisions about service improvements.
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the iron88 platform. Continued use of our platform after a cookie notification is considered your consent to the use of the specified cookies.
7 User Rights
As an iron88 user, you have the following rights regarding your personal information. We fully respect these rights and are committed to making it easy for you to exercise them:
Right to Access
You have the right to request a copy of all personal information we hold about you.
Right to Correction
You may request that we correct any information that is inaccurate or out of date.
Right to Deletion
You may request deletion of your personal data, subject to applicable legal obligations.
Right to Object
You may object to the processing of your personal data for direct marketing purposes.
Right to Portability
You may request that we provide your data in a portable format.
Right to Restriction
You may request a restriction on the processing of your data under certain circumstances.
To exercise any of the above rights, contact the iron88 customer support team via the 24/7 live chat available on our platform. We will process your request within a reasonable timeframe and inform you of the action to be taken.
8 Data Retention & Deletion
Iron88 retains your personal information for as long as necessary to fulfil the purpose of collection and to comply with applicable legal obligations. Retention periods vary by data type:
- Active account data: Retained for the duration that your account remains active on the iron88 platform.
- Financial transaction records: Retained for a minimum of seven years as required by applicable financial laws and regulations.
- KYC Documents: Retained for the period stipulated by the relevant regulatory body, typically five to seven years after the business relationship ends.
- Support communication logs: Retained for two years after a case is resolved for reference and service improvement purposes.
- Technical data and system logs: Retained for a maximum of 12 months before being automatically deleted or anonymized.
Once the defined retention period expires, your data will be securely deleted or anonymised in accordance with standard data deletion procedures. If you close your account, we will initiate the data deletion process as soon as all legal obligations and pending transactions have been settled.
9 Children's Privacy
Iron88 is a wagering platform available only to individuals aged 18 and above. We do not intentionally collect, store, or process any personal information relating to minors under the age of 18.
If we determine that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate action to delete the information and close the account in question. If you believe your underage child has registered an account on our platform, please contact our support team immediately.
Warning: Registration by individuals under 18 is strictly prohibited. iron88 employs a rigorous age verification process during registration and may request additional document verification at any time.
10 Privacy Policy Changes
Iron88 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or how we operate. Any changes will take effect immediately upon publication on this page.
For significant changes that directly affect your rights, we will:
- Sending a notification to your registered email address at least 14 days before the changes take effect.
- Displaying a clear notice on our platform's home page.
- Updating the "Last Updated" date at the top of this page.
Continued use of the iron88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
11 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, our support team is available at all times to assist you.
Live Chat 24/7
The fastest way to get immediate assistance
FAQ – Privacy Policy
Frequently asked questions from iron88 users regarding privacy and data protection.